FAQs | Sophistique
Welcome to Sophistique’s FAQ page! Here, we answer our customers’ most common questions.
If your question isn’t listed below, contact us at contact@sophistiqueusa.com or call 407-821-9046. For sizing or shipping details, visit our Shipping or Size Guide pages.
Do items run true to size?
Yes! Our clothing follows standard sizing unless noted otherwise in the product description. We measure each item manually and provide fit details—check before purchasing!
Do you have a physical store?
No, we’re an online boutique. However, we offer local pickup in Winter Garden, FL. Just select “Local Pickup” at checkout, and we’ll notify you when your order is ready.
How often are items restocked?
Our bestsellers restock weekly, but timelines may vary. You can subscribe to email alerts to be notified when a product is back in stock. Sale items are not restocked—all promotions are final.
What are pre-order items?
These are items not yet in stock but arriving soon. The estimated date isn’t guaranteed but is usually accurate. They’re popular styles available for early purchase.
What can I buy on a budget?
We have weekly promotions and an Outlet section with amazing discounts! Follow us on social media and subscribe to our newsletter for updates.
Which items are dry-clean only?
Most can be washed in cold water and air-dried, but we specify if dry cleaning is required. Always check the product description before buying!
What is Klarna?
Klarna lets you split your payment into 4 interest-free installments. Just select it at checkout and follow the instructions.
What is Afterpay?
Afterpay allows you to pay in 4 interest-free installments. Select it at checkout and follow the prompts.
Still have questions?
Contact us: contact@sophistiqueusa.com or 407-821-9046.
